Shipping & Returns

Shipping Policy

Packaging

We wrap all of our orders with a recycled paper product and fill our boxes with recyclable craft paper or newsprint. Packing with paper is surprisingly reliable!

Shipping Cost

Shipping rates are calculated based on the volume and shipping address. We are not able to lower the price.  Given the nature of the medium, it can be pricey to ship heavy or large items! Therefore it's best to combine small items into one order to save the most on shipping.

Canada wide Shipping

We ship using Canada Post expedited ground shipping. Orders are shipped within 48 hours and may take up to 5 business days to reach you, note that during holiday season shipping times may vary.

US Shipping 

We ship to major US cities using United States Postal Service via Canada Post. Orders are shipped within 48 hours and may take up to 5 business days to reach you, note that during holiday season shipping times may vary. We have no control over the fees that you are charged once your pottery reaches your customs agency, or over brokerage fees charged by carriers. As such, we cannot advise as to what the exact costs will be, as they vary from country to country.

 

International Shipping

We are sorry but we are not offering international shipping at this time.

Local Pickup

We are not offering any local pickup or delivery options at this time.

Return & Exchange Policy

We are happy to accept returns and exchanges within 30 days of its arrival date as per your tracking information! You are responsible for shipping costs on all returns and exchanges. Please note that the responsibility for safely getting items back to us falls on you.  

 

Please let us know why you are returning the item to us for our records. We are unable to offer refunds or exchanges for items that are returned to us in anything less than like-new condition. 

If you're worried about your packaging skills, bring your items to a trusted shipper to package for you. The cost of shipping is non-refundable. Refunds will be issued only after the items are received. Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the web shop. Your store credit expires after one year.